Organizing your business around the customer.
(eVideo)
Contributors
Published
[San Francisco, California, USA] : Kanopy Streaming, 2014.
Status
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Format
eVideo
Language
English
Notes
General Note
Title from title frames.
Date/Time and Place of Event
Originally produced by Kantola Productions in 1993.
Description
Not all customers are created equal. Ten percent of your customers often provide ninety percent of your profits. As Roger Siboni explains, the best usage of customer relationship management (CRM) is to enhance the experience for Profitable customers, to bring down costs by automating unProfitable ones, and to gain market share through customer retention and personalization at the point of sale. This requires an enterprise-wide commitment to sharing customer data, and the reinvention of how every department in the company interacts with customers.
System Details
Mode of access: World Wide Web.
Citations
APA Citation, 7th Edition (style guide)
Siboni, R. (2014). Organizing your business around the customer . Kanopy Streaming.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Siboni, Roger. 2014. Organizing Your Business Around the Customer. Kanopy Streaming.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Siboni, Roger. Organizing Your Business Around the Customer Kanopy Streaming, 2014.
MLA Citation, 9th Edition (style guide)Siboni, Roger. Organizing Your Business Around the Customer Kanopy Streaming, 2014.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Grouped Work ID
01d9d768-6fc5-f109-a75a-1391e77cc1e6-eng
Grouping Information
Grouped Work ID | 01d9d768-6fc5-f109-a75a-1391e77cc1e6-eng |
---|---|
Full title | organizing your business around the customer |
Author | kanopy |
Grouping Category | movie |
Last Update | 2022-06-15 00:15:44AM |
Last Indexed | 2024-04-17 02:04:14AM |
Book Cover Information
Image Source | sideload |
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First Loaded | Dec 22, 2023 |
Last Used | Dec 27, 2023 |
Marc Record
First Detected | Aug 02, 2013 12:00:00 AM |
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Last File Modification Time | Jul 30, 2021 05:23:06 AM |
MARC Record
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520 | |a Not all customers are created equal. Ten percent of your customers often provide ninety percent of your profits. As Roger Siboni explains, the best usage of customer relationship management (CRM) is to enhance the experience for Profitable customers, to bring down costs by automating unProfitable ones, and to gain market share through customer retention and personalization at the point of sale. This requires an enterprise-wide commitment to sharing customer data, and the reinvention of how every department in the company interacts with customers. | ||
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