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Description
This classic best seller vividly illustrates different management styles in action. Tony Spence is the epitome of the autocratic manager. Shouting and swearing, he bullies and generally humiliates his team of sales people. By contrast, supermarket personnel manager June takes a more bureaucratic approach, strictly applying the rules and regulations. Consultative manager Geoff believes in the human touch and says his door is always open. Marketing...
Description
Southwest Airlines started with a simple idea, and managed to stick with it through decades of unprecedented growth. According to Colleen Barrett, customers return because they like the experience and they like the way they are treated. And how do you keep them satisfied? By keeping your employees satisfied. Barrett spends 70-80% of her time ensuring that her employees are valued as people, and encouraged to do the right thing rather than doing things...
Description
How do growth leaders such as Procter & Gamble, GE, and Amazon consistently achieve above-average organic growth? These companies pursue a disciplined, systematic process that distributes innovations across a spectrum of risk, ensuring that they balance incremental growth with breakthrough opportunities. For most companies, notes Professor Day, minor innovations make up 85% to 90% of their development portfolios. While necessary for continuous improvement,...
Description
How can corporations get the most out of their employees? Charles O'Reilly challenges the prevailing wisdom that companies must chase and acquire top talent in order to remain successful. He argues that companies need to abandon the obsession with hiring highpriced stars, and instead motivate ordinary people to build a great company and achieve extraordinary results. According to Dr. O'Reilly, companies should start with a set of values and a culture...
Series
Accounting and finance clips volume 2
Description
v. 1. How does a business choose between different sources of finance? Is it always better to get money from inside the company than get an overdraft or loan or to sell shares in the firm? And what are the pros and cons of selling assets to raise finance? --v. 2. Divine Chocolate found its funding in a novel way - by giving an ownership stake to the cocoa farmers which supply its beans. This source of finance fits well with the fair trade company's...
Description
An effective leader must be prepared to offer timely and honest feedback, both to employees and to other members of the management team. Whether positive or negative, such input shows concern for the growth of each individual. David Bradford examines what it takes to have a "feedback rich" organization, while an effective leader must be prepared to offer timely and honest feedback, both to employees and to other members of the management team. Whether...
Description
Topics in this program include: recruitment, human resources, workforce, planning, selection, insurance and industry. Videos in this playlist include: --pt. 1: An Essential Guide to Recruitment & Selection. Recruitment should be seen not just as a process of filling vacancies, but as a part of workforce planning generally. The first stage in filling a vacancy is to define the vacancy the job description. The selection procedure varies from simply...
Description
How can companies ensure that IT services are directed and optimized to implement critical business objectives? Wendell Jones of Cutter Consortium helps IT managers cope with what has become one of the most difficult -- yet exciting -- jobs in any organization. The program describes techniques that will help IT managers think and communicate like business executives, build relationships with key stakeholders, manage suppliers and providers, achieve...
Description
Southern Sea Otters are once again in peril, after having being brought back from the brink of extinction. Threatened investigates the history and potential causes for the otter’s decline, as well as the controversy over how best to protect the otter population. An unprecedented number of sea otter deaths have occurred along the California coast in the last few years. Like crime scene detectives, a team of scientists is anxiously searching for the...
Description
This program demonstrates how to use diplomacy to successfully communicate with co-workers, team members, and supervisors. Learn how to understand different conversational roles: the escape artist, the judge, the scientist, the beggar, the commander. Communicating With Tact, Candor and Credibility covers topics including: rephrasing: making "talking points" tactfully; what to say: the art of scripting; lightweight speech patterns; and jargon-filled...
Description
Public and private sector organizations must tread carefully with social networks or risk the possibility of legal entanglements, loss of business, and perhaps worst of all, unhappy customers. In this report, expert and attorney Peter Vogel, discusses the key areas of concern that organizations should be aware of as they ramp up the use of social tools and networks to engage their customers and business partners. Track: Peak performance methodologies...
Description
This course describes the importance of IT controls and their potential benefits to the technology staff. Major topics include what controls are, why they are needed, applying controls to IT, building a control framework, and discussing critical IT control areas. After setting out goals and objectives for the participant, the first major section delves into the types, frequencies and primary functions of controls, along with their application within...
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